Enabling Multi-factor Authentication in TRUENDO CMP

Introduction#

Security is paramount when managing consent and privacy settings for your website. To enhance the protection of your TRUENDO Consent Management Platform (CMP) account, TRUENDO supports multi-factor authentication (MFA) using popular authenticator apps like Google Authenticator, Microsoft Authenticator, or Authy.

Enabling MFA adds an extra layer of security by requiring a verification code from your authenticator app in addition to your password when logging in. This guide will walk you through the steps to enable multi-factor authentication on your TRUENDO account.

1. Prerequisites#

Before you begin, ensure you have:

• Access to Your TRUENDO Account: Your login credentials.
• Authenticator App Installed: A device with Google Authenticator, Microsoft Authenticator, or Authy installed.

2. Steps to Enable Multi-factor Authentication#

Step 1: Log in to TRUENDO

• Navigate to the TRUENDO login page and enter your credentials to access your account.

Step 2: Access My Account

1. On the left-hand panel, click on User.

2. From the dropdown menu, select My Account.

   

Step 3: Unlock Multi-factor Authentication

1. In the main panel, locate the Multi-factor Authentication section.

2. Hover over this section and click the Unlock button on the right.

   

Step 4: Verify Password and Complete Activation

1. Verify Your Password: You will be prompted to enter your password again for security purposes.

2. Follow On-Screen Prompts:

   • Scan the QR code displayed using your authenticator app.
   • Alternatively, enter the provided setup key into your authenticator app.

3. Confirm Activation:

   • Enter the verification code generated by your authenticator app into the TRUENDO setup screen.
   • Confirm to complete the activation process.

3. Important Notes#

<div class="sd-callout" data-callout-type="alert"> <strong>Important:</strong> Please ensure you have a device with your chosen authenticator app installed and ready to use before starting this process. </div>

• Backup Codes: After setting up MFA, securely store any backup codes provided. These codes can help you access your account if you lose your authenticator device.
• Account Recovery: If you change or lose your device, you will need these backup codes or access to your authenticator app to log in.

4. Conclusion#

Enabling multi-factor authentication significantly enhances the security of your TRUENDO account by adding an extra layer of protection. By following this guide, you ensure that your account remains secure against unauthorized access.

5. Support and Resources#

• TRUENDO Support:

  • Website: https://www.truendo.com/
  • Documentation: https://docs.truendo.com/
  • Email: support@truendo.com

• Authenticator Apps:

  • Google Authenticator: Download
  • Microsoft Authenticator: Download
  • Authy: Download

• Security Best Practices:

  • Regularly update your password.
  • Keep your authenticator app up to date.
  • Do not share your authentication codes with anyone.

End of Guide

If you have any further questions or need assistance with multi-factor authentication, please don't hesitate to reach out to TRUENDO Support or consult the resources provided.