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Subscription Management in TRUENDO CMP

Introduction#

Effective subscription management is crucial to ensure that your website remains compliant with data protection regulations and that you have access to the features that best suit your needs. The TRUENDO Consent Management Platform (CMP) offers flexible subscription plans, allowing you to choose the one that aligns with your organization's requirements. This guide will walk you through the updated subscription plans, how to upgrade or downgrade your plan, manage unique visitor limits, and adjust your subscription options as needed.

1. Understanding TRUENDO Subscription Plans#

TRUENDO offers four main subscription plans tailored to different needs:

A. Basic Plan

  • Price: €5/month or €50/year

  • Features:

    • Regions: 1 region
    • Unique Visitors: Up to 2,000 unique visitors per month
  • Upgrades/Add-Ons: Not available
  • Ideal For: Small websites or blogs with low traffic and basic compliance needs.

B. Standard Plan

  • Price: €19/month or €190/year

  • Features:

    • Regions: Up to 3 regions
    • Unique Visitors: Up to 10,000 unique visitors per month

  • Add-Ons:

    • Additional 10,000 Visitors: €22/month or €220/year (Limit: 1)
  • Ideal For: Growing websites requiring compliance in multiple regions with moderate traffic.

C. Plus Plan

  • Price: €49/month or €490/year

  • Features:

    • Regions: Up to 5 regions
    • Unique Visitors: Up to 50,000 unique visitors per month

  • Add-Ons:

    • Additional 50,000 Visitors: €85/month or €850/year (Limit: 1)
  • Ideal For: Established websites with higher traffic and needing compliance across several regions.

D. Ultimate Plan

  • Price: €199/month or €1,990/year

  • Features:

    • Regions: Unlimited regions
    • Unique Visitors: Up to 250,000 unique visitors per month

  • Add-Ons:

    • Additional 250,000 Visitors: €220/month or €2,200/year (No limit on quantity; can be stacked as needed)
    • Additional 1,000,000 Visitors: €750/month or €7,500/year (No limit on quantity)
  • Ideal For: Large enterprises and websites with high traffic requiring extensive regional compliance.

2. Upgrading or Downgrading Your TRUENDO Plan#

You can switch between subscription plans at any time directly from the TRUENDO Console.

Step 1: Log In and Select Your Website

  1. Log in to TRUENDO using your credentials.
  2. Select the Organization and Website you wish to manage from the dropdown menu at the top of the dashboard.

Step 2: Access the Subscriptions Section

  1. In the left-hand panel, click on Subscriptions.

    • This section is where you can view and manage your subscription plans.
    • It displays your current subscription details and options for changes.

Step 3: Choose a New Plan

  1. View Available Plans:

    • Within the Subscriptions section, review the available plans and their features.

  2. Select a New Plan:

    • Choose the plan (Basic, Standard, Plus, or Ultimate) that suits your needs.

  3. Add Add-Ons (If Applicable):

    • For Standard, Plus, and Ultimate plans, you can add extra unique visitors if needed.

      • Remember the limits for each plan:

        • Standard: Additional 10,000 visitors (Limit: 1)
        • Plus: Additional 50,000 visitors (Limit: 1)
        • Ultimate: Additional visitors can be stacked with no limit.

Step 4: Confirm and Save Changes

  1. Review Your Selection:

    • Check the plan details, features, and total cost.

  2. Update Billing Information (if necessary):

    • Ensure your billing details are up to date.

  3. Confirm the Upgrade/Downgrade:

    • Click on Confirm or Save Changes to finalize the process.

  4. Confirmation Message:

    • A message will appear indicating that your subscription has been updated successfully.

3. Managing Unique Visitor Limits#

A. Understanding Unique Visitors

  • Definition: A unique visitor is counted once per month, regardless of the number of visits, page views, or sessions, unless they clear their cookies or use a different device.
  • Monthly Reset: Unique visitor counts reset every month based on your billing cycle.

B. Monitoring Your Unique Visitor Usage

  1. Access Usage Statistics:

    • Navigate to the Insights or Statistics section in the TRUENDO Console.

  2. Check Current Usage:

    • View your current unique visitor count and remaining allowance for the month.

  3. Notifications:

    • TRUENDO will notify you when you are approaching your unique visitor limit.

C. Purchasing Additional Unique Visitors

  1. Access the Subscriptions Section:

    • Go to Subscriptions in the left-hand panel.

  2. Add Extra Visitors:

    • Under your current plan, select the option to purchase additional unique visitors.
    • Remember the add-on limits for your specific plan.

  3. Confirm Purchase:

    • Review the additional cost.
    • Complete the purchase by following the on-screen instructions.

D. Out-of-Bundle Usage

  • Rate: €0.005 per unique visitor exceeding your plan and add-on limits.

  • Automatic Billing:

    • Excess usage will be automatically billed at the end of the billing cycle.

  • Monitoring:

    • Keep an eye on your usage to avoid unexpected charges.

4. Understanding Regions#

  • Definition: Regions refer to geographic areas with specific data protection regulations (e.g., GDPR in Europe, CCPA in California).

  • Plan Limits:

    • Basic: 1 region
    • Standard: Up to 3 regions
    • Plus: Up to 5 regions
    • Ultimate: Unlimited regions

  • Managing Regions:

    • In the TRUENDO Console, you can select which regions you need compliance for under your subscription settings.

5. Switching Between Billing Options#

A. Annual vs. Monthly Billing

  • Flexible Billing: TRUENDO offers both annual and monthly billing plans.

  • Benefits:

    • Annual Billing: Often comes with a discount compared to monthly payments (equivalent to two months free).
    • Monthly Billing: Provides flexibility to adjust your plan as needed.

B. Managing Billing on a Website Basis

  • Per Website Management: Billing options can be managed individually for each website in your organization.

  • Steps to Switch Billing Cycle:

    1. Select the Website:

      • Ensure you have selected the correct website from the dropdown menu.

    2. Access the Subscriptions Section:

      • From the left-hand panel, click on Subscriptions.

    3. Change Billing Cycle:

      • Choose between Annual or Monthly billing.
      • Confirm and save your changes.

6. Important Note on Add-Ons and Billing Cycles#

  • Add-Ons Follow the Plan's Billing Cycle:

    • If your subscription plan is on an annual billing cycle, any add-ons you purchase will also be billed annually, not monthly.
    • Conversely, if your plan is monthly, add-ons will be billed on a monthly basis.

  • Implications:

    • Ensure that when purchasing add-ons, you are aware of the billing frequency to align with your budgeting and financial planning.

7. Conclusion#

Effective subscription management ensures that you have access to the necessary features and capacity to maintain compliance and optimize your website's consent management. By understanding the updated subscription plans, how to upgrade or downgrade your plan, manage unique visitor limits, and adjust billing options, you can tailor TRUENDO CMP to best fit your organization's needs.

8. Support and Resources#

End of Guide

If you have any further questions or need assistance with your subscription management, please don't hesitate to reach out to TRUENDO Support or consult the resources provided.

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