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Downloading Consent Records



Below is a clear, step-by-step guide on how to download consent records from the TRUENDO console.

1. Prerequisites#

  1. TRUENDO Account: You must be logged in to your TRUENDO Console (e.g., console.truendo.com).
  2. Correct Website Integration: The website for which you want to download consent records must be properly integrated with TRUENDO.
  3. Organization/Website Selection: Within the TRUENDO Console, ensure the correct Organization and Website are selected from the dropdown menus at the top of the dashboard.
  1. Open the Side Panel: In the TRUENDO Console, locate the left-hand menu.
  2. Select “Consent Records”: Click Consent Records to access the consent download feature.

3. Select the Date Range#

  1. Date Range Selection: Use the calendar/date range selector to define the period you wish to download consent records for (e.g., a week, a month, etc.).
  2. Review Date Span: Confirm the exact start and end dates to ensure you capture the needed timeframe.

4. Generate the CSV Files#

  1. Click the “Generate” Button: This will create one or more CSV files containing consent data for each weekly period (these periods are defined in accordance with ISO standards) within your chosen date range.

    • Example: If you selected 2 months, you may see about 8 to 9 files (one CSV per week).
  2. Wait for Generation: TRUENDO will prepare these files automatically. Depending on the length of the date range and the volume of records, this may take a few moments.

5. Download the Files#

  1. Identify the File(s): Next to each generated week’s record, you’ll see a Download button or link.

  2. Download: Click Download next to each weekly CSV file you wish to save.

    • You can choose to download them all, or only specific weeks.
  1. Open the CSV File: Once downloaded, open the file using your preferred spreadsheet or data tool (e.g., Excel, Google Sheets).
  2. Locate the Consent ID: Within the CSV, you’ll see various columns, including a Consent ID .

  3. Match Consent ID: Use the Consent ID to identify individual consent records or track a single user’s consent changes over time.

    • Changes Over Time: Rows tied to the same Consent ID show how consent status may have changed for that user or device.

7. Tips & Best Practices#

  • Maintain Data Security: Store downloaded CSV files securely.
  • Check Integration: If no records appear, verify that your TRUENDO script is correctly implemented on your site.
  • Review Columns: Familiarize yourself with the CSV’s column layout (time stamps, IP addresses if included, categories, etc.) for efficient auditing or reporting.

8. Conclusion#

By following these steps, you can:

  1. Generate weekly CSVs for any custom date range.
  2. Download specific weekly periods that you need.
  3. Match user Consent IDs in the CSV for detailed consent histories.

Should you encounter any issues or have specific questions, please contact TRUENDO Support at support@truendo.com.

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