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Using the Reconsent Function in TRUENDO CMP

Introduction#

As a website owner or administrator, you may occasionally make changes to the services or tools used on your website. Some of these changes can impact the privacy of your visitors, making it necessary to request their consent again to ensure compliance with data protection regulations like the GDPR.

Typically, a user's consent decision is valid for one year in TRUENDO, aligning with GDPR requirements. During this period, returning visitors won't see the consent request banner again. However, when significant changes occur that affect user privacy, it's important to re-request consent from your visitors.

TRUENDO's Reconsent function allows you to manually initiate a new consent request for all visitors directly from the TRUENDO Console. This guide will walk you through the steps to use the Reconsent function effectively.

1. Prerequisites#

Before you begin, ensure you have:

  • Access to the TRUENDO Console: You need login credentials with the appropriate permissions.
  • Selected the Relevant Organization and Website: Make sure you are working within the correct organization and website in TRUENDO CMP.

2. Accessing the Reconsent Function#

Follow these steps to manually initiate a consent request for all visitors:

Step 1: Log In and Select Your Website

  1. Log in to TRUENDO using your credentials.
  2. Select the Organization and Website you wish to manage from the dropdown menu at the top of the dashboard.

Step 2: Navigate to Settings

  1. In the left-hand menu, click on Settings.

Step 3: Initiate Reconsent

  1. Scroll to the Reconsent Section within the Settings page.

  2. Enable Reconsent:

    • Locate the Reconsent option and click the checkbox to enable it.

  3. Save and Publish Changes:

    • After enabling Reconsent, you will be prompted to save your changes.
    • Click Save to confirm.
    • A dialog box will appear instructing you to Publish the changes to initiate the reconsent process.

  4. Publish the Changes:

    • Click the Publish button located at the top right corner of the screen.
    • Confirm the publication when prompted.

3. Understanding the Impact of Reconsent#

  • Consent Banner Displayed to All Visitors:

    • After publishing, all visitors to your website will be presented with the consent request banner, regardless of their previous consent state.

  • Unique Visitor Count:

    • Please note that these visitors will be treated as new Unique Visitors in your analytics.

  • Compliance Assurance:

    • Initiating reconsent ensures that your website remains compliant with data protection regulations, especially after significant changes to your services or tools that affect user privacy.

4. Conclusion#

Using the Reconsent function in TRUENDO CMP allows you to proactively manage user consent, especially after making changes that impact privacy. By following the steps outlined in this guide, you can ensure that your website visitors are properly informed and that your site remains compliant with GDPR and other data protection regulations.

5. Support and Resources#

End of Guide

If you have any further questions or require assistance, please don't hesitate to reach out to TRUENDO Support or consult the resources provided.

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