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Customizing Text/Translations in TRUENDO CMP

Introduction#

TRUENDO CMP allows you to customize the text displayed to your website visitors, enabling you to tailor the consent banner and privacy settings to match your brand voice and messaging. This feature is particularly useful for aligning the language and tone with your company's style or providing more specific information to your users.

This guide will walk you through the steps to customize the default text in TRUENDO CMP, including altering translations and applying custom text in different languages.

1. Prerequisites#

Before you begin, ensure you have the following:

  • Access to the TRUENDO Console: You need login credentials to access and modify settings.
  • Administrator Rights: Permissions to make changes to your organization's TRUENDO CMP settings.
  • TRUENDO CMP Integrated into Your Website: The TRUENDO CMP script should already be implemented on your site.

2. Accessing the Translations Section#

  1. Log in to the TRUENDO Console using your credentials.
  2. Select Your Organization: If you manage multiple organizations, choose the one you wish to modify.
  3. Select the Website: Choose the specific website for which you want to alter the text.
  4. Navigate to the Translations section from the left-hand menu.

3. Customizing Text#

Customizing the text involves selecting the part of TRUENDO CMP you want to modify, choosing the language, and editing the text as desired.

A. Selecting the Text Category

  1. In the Translations section, locate the leftmost dropdown menu.

  2. Select the Component: Choose the part of TRUENDO CMP you wish to customize. This could be the consent banner, privacy center, or any other component.


B. Choosing the Language

  1. Default Text: On the left side, you'll see the default English text.

  2. Select Language Pair: If you wish to customize text in the same language (e.g., English to English), select English for both source and target languages.

    • This allows you to customize the default text in English.
  3. Multiple Languages: You can customize texts for any of the supported languages by selecting the appropriate language pair.

C. Editing the Text

  1. Edit Fields: On the right side, you'll see editable fields corresponding to each text element.

  2. Make Changes: Modify the text as required to suit your preferences.

    • Ensure that the text remains clear and compliant with relevant regulations.
  3. Preview: Some platforms may offer a preview feature to see how the text will appear.

D. Saving Changes

  1. After editing, click the Save button to apply the changes.
  2. Confirmation: You may receive a confirmation message indicating that the changes have been saved successfully.

4. Understanding Text Display Priority#

The customized text will be displayed to website visitors based on the languages you have selected for TRUENDO CMP. If a visitor's browser language matches the language you've customized, they will see your custom text.

5. Troubleshooting#

A. Changes Not Appearing on the Website

Issue: After customizing the text, the changes are not visible on your live website.

Solution:

  • Propagation Delay: Changes may take up to 15 minutes to reflect on your live website due to CDN cache delays required to propagate updates globally.
  • Clear Browser Cache: Clear your browser's cache and session storage.
  • Reload the Page: Refresh your website to load the latest changes.
  • Check Integration: Ensure that TRUENDO CMP is correctly integrated into your website.

6. FAQs#

A. Will Customizing Text Affect Compliance?

Answer:

  • Responsibility: TRUENDO provides default texts that are recommendations for compliance with relevant data protection regulations but ultimately you as the user are responsible.

  • Custom Texts: If you choose to customize the text, it is your responsibility to ensure that the content remains compliant.


7. Conclusion#

Customizing the text in TRUENDO CMP allows you to provide a more personalized experience to your website visitors. By following the steps outlined in this guide, you can easily alter default texts and apply custom translations to align with your brand and communication style.

8. Support and Resources#

End of Guide

If you have any further questions or require assistance with specific configurations, please don't hesitate to reach out to TRUENDO support or consult the resources provided.

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