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TRUENDO Integrity

TRUENDO Integrity is a powerful feature within the TRUENDO Consent Management Platform (CMP) that helps you maintain compliance with global privacy regulations. It continuously monitors your website to ensure that:

  • No privacy-relevant services or cookies are running without the required user consent.
  • All necessary key information for each service is complete and up-to-date.

This proactive tool safeguards your users' preferences, enhances their trust in your website, and ensures that your services are fully compliant by verifying both consent adherence and completeness of service information.

How TRUENDO Integrity Works#

When a new visitor arrives at your website, they are presented with the TRUENDO consent request banner. Here, they can select which services they consent to. Ideally:

  • No services should run, and no cookies should be set unless the user has given the necessary consent.
  • All services should have complete key information, such as vendor name, processing region, category, and data types.

TRUENDO Integrity checks your website to verify that:

  • Services are only running with the appropriate user consent.
  • All services have complete and accurate key information necessary for compliance.

If everything is working correctly, only the services the user has consented to will be active, and all services will have the required information filled out.

Scanning Frequency#

  • Standard Users: TRUENDO Integrity performs one automated scan per month.
  • Premium Users: Have the ability to perform on-demand scans at any time.

Performing On-Demand Scans (Premium Users)

  1. Log in to TRUENDO and select the relevant Organization and Website.
  2. Navigate to Settings: Click on the Settings section in the left navigation panel.
  3. Go to TRUENDO Integrity: Within Settings, click on TRUENDO Integrity.

  4. Start Compliance Test: Click the Start Compliance Test button to initiate an on-demand scan.




Identifying Issues with TRUENDO Integrity#

If TRUENDO Integrity detects any issues, it will notify you through the TRUENDO console. These issues could be:

  • Services running without the required user consent.
  • Missing key information from a service that is essential for compliance.

Notification Flag

A warning symbol—a red triangle with a white exclamation mark—will appear in the left navigation panel of the TRUENDO console next to the Services label. This indicates that there is an issue that requires your attention.




Accessing the Affected Service

  1. Click on Services in the left navigation panel.
  2. A list of services on your website will appear.
  3. The service causing the issue will be flagged with the same red triangle warning symbol.
  4. The label Needs Attention will appear under the concerned service.

Viewing Issue Details#

Once you have identified the service that needs attention, you can view the specific nature of the issue and receive suggested remedial actions.

Steps to View Issue Details

  1. Select the Concerned Service: Click on the service that has been flagged.
  2. Review the Issue Description: The specific nature of the issue will be listed.
  3. Suggested Remedial Actions: Recommended steps to resolve the issue will be provided.

Possible Issues (Violations)#

TRUENDO Integrity might identify the following issues:

1. Service Violation

  • Issue: This service is not being blocked correctly on your website.

  • Remedial Action:

    • Investigate the Implementation: Ensure that the service is properly integrated with TRUENDO CMP and is blocked until the user provides consent.
    • Check Blocking Options: Refer to the TRUENDO documentation for blocking options and confirm that the service's scripts or cookies are correctly blocked before consent.
    • Modify Website Code: Adjust your website's code if necessary to ensure compliance.

2. Empty Vendor Name

  • Issue: The service does not have a vendor name specified.
  • Importance: The vendor name is crucial for identifying who is responsible for the service and for legal compliance purposes.

  • Remedial Action:

    • Edit the Service via Services Section:

      1. Navigate to Services: Click on Services in the left navigation panel.
      2. Select the Service: Find and click on the service with the missing vendor name.
      3. Edit Service Details: Click on the Edit button or the pencil icon to modify the service details.
      4. Select Vendor from Drop-Down: In the vendor field, select the appropriate vendor from the drop-down list.
      5. Save Changes: Click Save to update the service information.

    • If the Vendor Is Not Listed:

      • Add the Vendor via Object Manager:

        1. Navigate to Object Manager: Click on Object Manager in the left navigation panel.
        2. Select Vendor: From the dropdown in the main panel, choose Vendor.
        3. Click Add Vendor: Click ADD VENDOR.
        4. Fill in Vendor Details: Enter all required information for the new vendor, such as name, contact information, and privacy policy URL.
        5. Save Vendor: Click Add to create the new vendor.

      • Assign Vendor to Service:

        1. Return to Services: Click on Services in the left navigation panel.
        2. Select the Service: Find and select the service that needs the vendor assigned.
        3. Edit Service Details: Click on Edit.
        4. Select Vendor from Drop-Down: Now, the newly created vendor should appear in the drop-down list. Select it.
        5. Save Changes: Click Save to update the service information.

3. No Processing Region Selected

  • Issue: The service does not have a processing region specified.
  • Importance: Specifying the processing region ensures that regional rules and regulations are upheld.

  • Remedial Action:

    • Edit the Service via Services Section:

      1. Navigate to Services: Click on Services in the left navigation panel.
      2. Select the Service: Find and click on the service with the missing processing region.
      3. Edit Service Details: Click on Edit.
      4. Select Processing Region: Choose the appropriate processing region from the drop-down list (e.g., EU, US, Global).
      5. Save Changes: Click Save to update the service information.

4. Empty Category

  • Issue: The service does not have a category specified.
  • Importance: Categorizing services helps in managing consent preferences and compliance reporting.

  • Remedial Action:

    • Edit the Service via Services Section:

      1. Navigate to Services: Click on Services in the left navigation panel.
      2. Select the Service: Find and click on the service with the missing category.
      3. Edit Service Details: Click on Edit.
      4. Select Category: Choose the appropriate category (e.g., Marketing, Analytics, Functional) from the drop-down list.
      5. Save Changes: Click Save to update the service information.

5. No Data Types Specified

  • Issue: The service does not have any data types specified.
  • Importance: Specifying data types collected or processed by the service is essential for transparency and legal compliance.

  • Remedial Action:

    • Edit the Service via Services Section:

      1. Navigate to Services: Click on Services in the left navigation panel.
      2. Select the Service: Find and click on the service with missing data types.
      3. Edit Service Details: Click on Edit.
      4. Select Data Types: In the data types field, select all relevant data types from the available options (e.g., IP address, email, browsing behavior).
      5. Save Changes: Click Save to update the service information.

    • If a Data Type Is Not Listed:

      • Add the Data Type via Object Manager:

        1. Navigate to Object Manager: Click on Object Manager in the left navigation panel.
        2. Select Data Type: From the dropdown in the main panel, choose Data Type.
        3. Click Create New Data Type: Click CREATE NEW DATA TYPE.
        4. Enter Data Type Details: Provide the name and description of the new data type.
        5. Save Data Type: Click Add to create the new data type.

      • Assign Data Type to Service:

        1. Return to Services: Click on Services in the left navigation panel.
        2. Select the Service: Find and select the service that needs the data type assigned.
        3. Edit Service Details: Click on Edit.
        4. Select Data Types: Now, the newly created data type should appear in the list. Select it.
        5. Save Changes: Click Save to update the service information.

Emphasis on Missing Key Information#

TRUENDO Integrity not only ensures that services are running in accordance with user consent but also emphasizes the importance of complete and accurate service information. Missing key information can lead to compliance issues and legal risks.

  • Complete Service Profiles: Having all the necessary details for each service ensures transparency and adherence to privacy regulations.
  • Regulatory Compliance: Authorities require detailed information about data processing activities. Missing information can result in non-compliance.
  • User Trust: Providing complete information enhances user trust by demonstrating a commitment to privacy and transparency.

Implementing Remedial Actions Summary#

  1. Follow the Recommendations: For each issue, follow the specific steps outlined in the remedial actions.
  2. Update Service Information via Services Section: Use the Services section to edit the service and fill in missing information.
  3. Add Missing Vendors or Data Types via Object Manager: If necessary, create new vendors or data types before assigning them to services.
  4. Modify Website Code: For service violations, adjust your website's code to ensure services are blocked until consent is given.
  5. Verify Changes: Test your website to ensure that the issues have been resolved.
  6. Refresh TRUENDO Console: Confirm that the warning symbols have been removed.
  7. Continuous Monitoring: Regularly check for new issues.

Additional Resources#

  • TRUENDO Documentation: Refer to the TRUENDO Docs for detailed guidance on blocking options and compliance best practices.
  • Support Team: Contact our support team if you need further assistance.

Best Practices#

  • Regular Checks: Frequently monitor the TRUENDO console for any warning symbols or notifications.
  • Timely Resolution: Address issues promptly using the provided remedial actions to maintain compliance.
  • Complete Service Information: Always ensure that all services have complete and accurate information, including vendor name, processing region, category, and data types.
  • Update Services: Keep all services and plugins updated to their latest versions to ensure compatibility with consent management.
  • Employee Training: Ensure that your team is familiar with TRUENDO Integrity and knows how to respond to notifications.

Conclusion#

TRUENDO Integrity is a powerful tool for maintaining the privacy compliance of your website. By actively monitoring for unauthorized services and cookies, and by ensuring all key service information is complete, it helps you promptly address any problems. This not only protects your users' privacy but also safeguards your organization's reputation.

Remember, missing key information in service profiles can be just as critical as unauthorized service activity. TRUENDO Integrity emphasizes both aspects to provide a comprehensive compliance solution.

For further assistance, please refer to the TRUENDO documentation or contact our support team.

Note: All users above Basic can perform on-demand scans to ensure continuous compliance. Regular use of TRUENDO Integrity enhances your website's trustworthiness and user confidence.

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